Cancellation & Refund Policy

Order Cancellations

Customer-Initiated Cancellations

Timing Policy
Within 24 Hours Full refund available
After 24 Hours, Before Production Administrative fee applies, which will be shared in advance
After Production Begins Cancellations are not allowed, except in case of company errors
After Dispatch Shipping and handling fees will be deducted from the refund

Company-Initiated Cancellations

  • Full refunds will be issued within 7–10 business days in case of order cancellation due to material unavailability or pricing issues.
  • If cancellations are caused by third-party logistics delays outside Bangalore, applicable delivery or handling charges may be deducted.

Refund Policy

Eligible for Refund Non-Refundable Items
Damaged or defective products Custom or personalized products after production begins
Timely order cancellation as per policy Damage caused by customer misuse or mishandling
Unused items in original packaging Natural variations in handcrafted products

Eligibility Criteria

  • The product must be unused and in its original condition.
  • The product must be returned with original packaging, accessories, and invoice, wherever applicable.
  • Damage, defect, or incorrect product claims must be reported within 48 hours of delivery.
  • Clear images or videos must be shared as evidence for damaged, defective, or incorrect items.

Refund Process

  • Timeline: Refunds are processed within 7–10 business days after approval.
  • Mode: Refunds will be made to the original payment method, such as bank, card, or UPI.
  • Note: Shipping charges are non-refundable unless the issue is caused by Royalseat.

Exchange Policy

  • Exchanges are allowed only for defective, damaged, or incorrect items.
  • Customers must raise a request within 48 hours of delivery with clear images or videos as evidence.
  • Replacements will be dispatched within 7–15 business days after inspection and approval.

Deliveries Outside Bangalore

  • Orders shipped through third-party logistics partners carry a shared risk for transit damage.
  • Any transit damage must be reported within 48 hours with visual evidence.
  • A joint investigation will be carried out in case of claims, including the delivery partner, insurance provider, and customer cooperation.
  • All eligible shipments are covered under third-party transit insurance.

Customer Support

Email: info@Royalseats.in Phone: +919986122422